Frequently asked questions to help you buy a voucher, a gift box or an item - LA CASERNE CHANZY HOTEL & SPA
Are gift boxes sent immediately after purchase?
LA CASERNE CHANZY HOTEL & SPA gift boxes are available in digital version and can be sent immediately after purchase. You can also choose a gift pouch version delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are also available for purchase on-site at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment LA CASERNE CHANZY HOTEL & SPA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to have your gift box sent by email, mail, or pick it up in person directly when placing your online order. Take advantage of immediate delivery in digital format for instant delivery or opt for a gift pouch delivered to your home. All our gift boxes are available at LA CASERNE CHANZY HOTEL & SPA.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, with the option to send them directly digitally or to receive them at home in a gift pouch. Take advantage of this opportunity to discover the unique universe of LA CASERNE CHANZY HOTEL & SPA.
How do I create a group fund and invite people?
To create a group gift and offer a LA CASERNE CHANZY HOTEL & SPA gift box, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish.
How can I choose the amount for a gift card?
The amount of the gift voucher is set by the gift boxes available at La Caserne Chanzy. You can choose from the proposed options, such as the Breakfast & Spa gift box at 90 € or the Cathedral Stay at 320 €, to offer a unique experience at our establishment LA CASERNE CHANZY HOTEL & SPA.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. At LA CASERNE CHANZY HOTEL & SPA, we ensure that your shopping experience is as smooth as possible.
How can I empty my cart?
To empty your cart, go to the cart icon at the top right of the page and click on the 'Empty Cart' button to start your selection of LA CASERNE CHANZY HOTEL & SPA gift boxes again.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, for an unforgettable experience to offer or to treat yourself at our establishment LA CASERNE CHANZY HOTEL & SPA.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option at our establishment LA CASERNE CHANZY HOTEL & SPA.
How do I purchase or give a gift box?
To offer a gift box from LA CASERNE CHANZY HOTEL & SPA, select the box of your choice, add it to the cart, and complete your order by customizing the box with a message.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the recipient to choose the experience they like from our various offers, whether it's a stay, a gourmet meal or a relaxing moment at the spa. You can thus offer a flexible and personalized experience to your loved ones at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the conditions specified at the time of purchase. You can book your dates at LA CASERNE CHANZY HOTEL & SPA according to availability and applicable conditions.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also contact us by email for any questions regarding your LA CASERNE CHANZY HOTEL & SPA gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of LA CASERNE CHANZY HOTEL & SPA.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your LA CASERNE CHANZY HOTEL & SPA gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at LA CASERNE CHANZY HOTEL & SPA. You will find information about booking, validity, and included services.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the Breakfast & Spa box. To check the options included in your box, please refer to the specific conditions of your LA CASERNE CHANZY HOTEL & SPA box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests of LA CASERNE CHANZY HOTEL & SPA, subject to the specific conditions of each gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying booklet. You will find the details of the experiences offered, such as stays, gourmet meals, or moments of well-being at the spa, in our establishment LA CASERNE CHANZY HOTEL & SPA.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment LA CASERNE CHANZY HOTEL & SPA.
Is breakfast included in my gift box?
Breakfast is not included in all the gift boxes of LA CASERNE CHANZY HOTEL & SPA. To check the included services, please refer to the specific conditions of your gift box.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at LA CASERNE CHANZY HOTEL & SPA will enjoy an immersive and personalized experience, with special attention given to discovering the unique universe of the establishment, between history, art, and well-being.
Is a welcome drink included in my gift box?
The presence of a welcome drink is included in your gift box, for a relaxing experience as soon as you arrive at LA CASERNE CHANZY HOTEL & SPA.
Should we bring towels to the Spa?
Towels are provided by the spa at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Customization options are available directly on our website to meet your specific needs at our establishment, LA CASERNE CHANZY HOTEL & SPA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version, with immediate delivery or home delivery. LA CASERNE CHANZY HOTEL & SPA gift boxes are customizable and allow you to choose from different experiences, such as stays, gourmet meals, or wellness moments.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at LA CASERNE CHANZY HOTEL & SPA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment LA CASERNE CHANZY HOTEL & SPA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address will be updated according to the conditions of LA CASERNE CHANZY HOTEL & SPA.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary according to the conditions of use of your gift box, at our establishment LA CASERNE CHANZY HOTEL & SPA.
How can I contact the store?
For any questions regarding your gift box or your stay, you can consult the general terms and conditions of sale on our website or directly at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is there a dress code for the gift box?
For the gift box, an elegant and casual outfit is recommended to fully enjoy the gastronomic and wellness experience offered by LA CASERNE CHANZY HOTEL & SPA.
From what age can I get a treatment?
The minimum age to receive a treatment in our spa is generally 16 years. Our establishment, LA CASERNE CHANZY HOTEL & SPA, offers an aquasensory circuit, saunas, hammams, and treatment rooms for a complete relaxation experience.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the LA CASERNE CHANZY HOTEL & SPA establishment.
How can one access the hotel from the airport?
To access the hotel from the airport, you can use public transportation or a taxi service. The establishment LA CASERNE CHANZY HOTEL & SPA is located in the heart of Reims, near the cathedral, which makes it easily accessible from the airport.
Is the establishment accessible to people with reduced mobility?
LA CASERNE CHANZY HOTEL & SPA offers facilities adapted for people with reduced mobility, with accessible rooms and common areas. The establishment takes pride in welcoming all its visitors under the best conditions, for an optimal relaxation and well-being experience at LA CASERNE CHANZY HOTEL & SPA.
Are pets allowed in the establishment?
LA CASERNE CHANZY HOTEL & SPA accepts pets according to the establishment's conditions.
Where can I find the menus?
The menus for La Grande Georgette and Little Georgette restaurants are available directly on the LA CASERNE CHANZY HOTEL & SPA website, where you can discover French gastronomic and bistro cuisine, highlighting local products from the Champagne region.
What are the hours of operation?
The hours of operation for LA CASERNE CHANZY HOTEL & SPA vary depending on the service and the day. You can enjoy the unique immersion offered by the hotel, the 450 m² spa, the La Grande Georgette and Little Georgette restaurants, as well as the rooms and suites with their minimalist design, while respecting the specific hours for each service.
Is there parking available near the establishment?
LA CASERNE CHANZY HOTEL & SPA does not have a private parking on site. However, public parking is available near the establishment LA CASERNE CHANZY HOTEL & SPA.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LA CASERNE CHANZY HOTEL & SPA can be delivered by email or sent to your home as a gift package. You can choose the option that suits you best when placing your order.
Is postal delivery offered?
We offer postal delivery of our gift boxes for home delivery. You can also choose immediate delivery in digital format, so that the recipient can book their dates at LA CASERNE CHANZY HOTEL & SPA.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, gourmet meals, or wellness moments at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is the gift box available in physical format?
You can choose to receive your gift box in physical format or in digital version for immediate delivery. The beneficiary can then book their stay or service dates according to their preferences at LA CASERNE CHANZY HOTEL & SPA.
Is the box presented in a neat packaging?
The gift boxes from LA CASERNE CHANZY HOTEL & SPA are presented in an elegant and well-cared-for pouch, ready to give.
Is the gift box available in a digital format (e-gift box)?
You can choose the digital delivery option for our gift boxes, which allows for immediate email delivery. Enjoy a simplified and instant experience with LA CASERNE CHANZY HOTEL & SPA.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The gift box can also be sent in a digital version for immediate use, with a gift envelope sent to your home upon request. La Caserne Chanzy Hotel & Spa.
Do you deliver gift boxes internationally?
Yes, we deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. Our gift boxes are available for a unique experience at the heart of Reims, in our establishment LA CASERNE CHANZY HOTEL & SPA.
What are the delivery times for gift boxes by mail?
LA CASERNE CHANZY HOTEL & SPA gift boxes are shipped within 24 to 48 hours after the order. The delivery time depends on the destination, but you can choose a digital version sent immediately.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The gift box is valid for one year from the date of purchase, and the lucky recipient can book their dates at LA CASERNE CHANZY HOTEL & SPA.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at our establishment LA CASERNE CHANZY HOTEL & SPA.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. Delivery is immediate in digital version, or you can opt for a gift pouch delivered to your home at our establishment LA CASERNE CHANZY HOTEL & SPA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 3 to 5 business days. You will receive your gift box directly at your home for a unique experience to offer to your loved ones, at our establishment LA CASERNE CHANZY HOTEL & SPA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment LA CASERNE CHANZY HOTEL & SPA.
Can my gift box be extended if not used?
The extension of your gift box is possible according to the conditions of the establishment LA CASERNE CHANZY HOTEL & SPA.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the LA CASERNE CHANZY HOTEL & SPA establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Enjoy the unique immersion in the heart of Reims at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at LA CASERNE CHANZY HOTEL & SPA and enjoy your experience based on availability.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of our establishment LA CASERNE CHANZY HOTEL & SPA.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and the conditions of your gift box. The unique experience at La Caserne Chanzy Hôtel & Spa in Reims awaits you for an unforgettable stay.
Can I convert my gift box into a gift card?
The gift boxes from LA CASERNE CHANZY HOTEL & SPA cannot be converted into gift checks. You can use them to book a wellness, gastronomic experience, or a stay at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special occasions like Valentine's Day, Christmas, or weddings, La Caserne Chanzy offers gift boxes tailored to each event. You will find dedicated offers online, designed to make these moments unforgettable at our establishment, LA CASERNE CHANZY HOTEL & SPA.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. For groups or special occasions like bachelorette or bachelor parties, our gift boxes allow you to enjoy the unique universe of LA CASERNE CHANZY HOTEL & SPA, with gastronomic and wellness experiences to share. Discover our selection to find the ideal offer in our establishment LA CASERNE CHANZY HOTEL & SPA.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from LA CASERNE CHANZY HOTEL & SPA are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by LA CASERNE CHANZY HOTEL & SPA, but we recommend checking the specific conditions of each box for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on availability at the time of booking at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is it possible to pay for a gift box by bank transfer?
Payment for a gift box via bank transfer is possible at LA CASERNE CHANZY HOTEL & SPA.
Is online payment secure?
The online payment for your gift box is fully secured, with a direct and protected transaction at LA CASERNE CHANZY HOTEL & SPA.
Is payment via group or shared payment possible?
Currently, payment via group or shared methods is not offered for the gift boxes of LA CASERNE CHANZY HOTEL & SPA. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience in the heart of Reims, with stays and meals at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes of our establishment LA CASERNE CHANZY HOTEL & SPA.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from a secure payment directly with our establishment LA CASERNE CHANZY HOTEL & SPA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at our establishment LA CASERNE CHANZY HOTEL & SPA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for LA CASERNE CHANZY HOTEL & SPA gift boxes are processed by a certified provider compliant with PCI DSS security standards.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your LA CASERNE CHANZY HOTEL & SPA customer account. There, you will find all the necessary information about your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, you can use a credit card, PayPal, Apple Pay, or Google Pay. Our LA CASERNE CHANZY HOTEL & SPA gift boxes are available in digital version or gift pouch.
Can I receive an invoice after my purchase?
Yes, an invoice will be sent to you by email after your purchase. You can also find it in your LA CASERNE CHANZY HOTEL & SPA customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to LA CASERNE CHANZY HOTEL & SPA.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment LA CASERNE CHANZY HOTEL & SPA.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment LA CASERNE CHANZY HOTEL & SPA.
Do you accept vacation checks?
We accept vacation checks for the purchase of our LA CASERNE CHANZY HOTEL & SPA gift boxes.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your LA CASERNE CHANZY HOTEL & SPA gift box during your online order, which will then be included with the gift box.
Can we add options to your gift box offers?
The gift boxes from La Caserne Chanzy can be customized to your liking, with a gift pouch version sent to your home or an immediate digital dispatch. You pay the best rate directly at the LA CASERNE CHANZY HOTEL & SPA establishment.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging when placing your order online. A gift pouch will be sent to your home, with the possibility to customize your box according to your preferences at LA CASERNE CHANZY HOTEL & SPA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and customize your box to your liking to offer a unique experience at LA CASERNE CHANZY HOTEL & SPA.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LA CASERNE CHANZY HOTEL & SPA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LA CASERNE CHANZY HOTEL & SPA paper gift box, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes from LA CASERNE CHANZY HOTEL & SPA cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a La Caserne Chanzy gift box for another of equal or greater value, according to the purchase conditions. The boxes are customizable and can be sent immediately in digital version or in gift pouch to your home, for a unique experience at our establishment LA CASERNE CHANZY HOTEL & SPA.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of LA CASERNE CHANZY HOTEL & SPA, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of LA CASERNE CHANZY HOTEL & SPA.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, repair or exchange is possible according to the purchase conditions. Our establishment, LA CASERNE CHANZY HOTEL & SPA, is committed to processing your request quickly.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a LA CASERNE CHANZY HOTEL & SPA gift box depends on the general terms and conditions indicated on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date. If this date is exceeded, it can no longer be used. Check the conditions of the LA CASERNE CHANZY HOTEL & SPA establishment for possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the establishment LA CASERNE CHANZY HOTEL & SPA does not issue a credit, in accordance with its terms and conditions.
How can I redeem the cashback?
To use your gift fund, follow the instructions indicated on your gift box. You can book your dates directly with our establishment LA CASERNE CHANZY HOTEL & SPA.
What is the processing time for a refund after I make a request?
The refund processing time for a LA CASERNE CHANZY HOTEL & SPA gift box depends on the purchase conditions. Refunds are typically processed within 14 days after the request is validated, according to the terms in effect at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from LA CASERNE CHANZY HOTEL & SPA are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes, especially during peak periods. Check the available dates when making your reservation to fully enjoy your stay at LA CASERNE CHANZY HOTEL & SPA.
Is booking with a gift box subject to availability?
Your reservation with a gift box is subject to the availability of LA CASERNE CHANZY HOTEL & SPA. To fully enjoy your experience, we recommend booking as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at LA CASERNE CHANZY HOTEL & SPA.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher at LA CASERNE CHANZY HOTEL & SPA, have the number on it ready, as it is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of LA CASERNE CHANZY HOTEL & SPA.
Can I use my gift box on holidays?
The use of your gift box at La Caserne Chanzy Hotel & Spa is possible on holidays, subject to the availability of the establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the LA CASERNE CHANZY HOTEL & SPA establishment.
Can I book online with my gift voucher?
To book with your gift voucher, you can choose your dates directly with the establishment LA CASERNE CHANZY HOTEL & SPA.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment. Booking terms are available on the website of La Caserne Chanzy Hotel & Spa.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LA CASERNE CHANZY HOTEL & SPA.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but any additional supplements or options are at your own expense. You can fully enjoy the unique experience at LA CASERNE CHANZY HOTEL & SPA.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can book it directly with our establishment LA CASERNE CHANZY HOTEL & SPA.
Can my gift box be used all at once?
Your gift box can be used in one go. You can book your dates directly with our establishment LA CASERNE CHANZY HOTEL & SPA to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique experience at our establishment LA CASERNE CHANZY HOTEL & SPA, where you can enjoy our elegant rooms, our 450 m² spa, and our gourmet restaurants.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our establishment LA CASERNE CHANZY HOTEL & SPA, where you can enjoy our stays, gastronomy, or spa.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the LA CASERNE CHANZY HOTEL & SPA establishment.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box, at our establishment LA CASERNE CHANZY HOTEL & SPA.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box, at our establishment LA CASERNE CHANZY HOTEL & SPA.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LA CASERNE CHANZY HOTEL & SPA, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant LA CASERNE CHANZY HOTEL & SPA.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and enjoy the unique atmosphere of La Caserne Chanzy - Hotel & Spa.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our LA CASERNE CHANZY HOTEL & SPA website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the reservation conditions of our establishment LA CASERNE CHANZY HOTEL & SPA.
What are the check-in and check-out times?
Check-in at the hotel is possible from 3 PM and check-out is scheduled before 12 PM, unless otherwise specified during the reservation at our establishment LA CASERNE CHANZY HOTEL & SPA.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy stays, gourmet or bistro meals, or moments of well-being in our 450 m² spa, depending on the option selected in our establishment LA CASERNE CHANZY HOTEL & SPA.
What is the difference between a gift box and a free amount voucher?
A gift box from LA CASERNE CHANZY HOTEL & SPA offers a choice among predefined experiences, such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary information to fully enjoy your experience at LA CASERNE CHANZY HOTEL & SPA.
How do I use a gift box during booking?
To use your gift box at LA CASERNE CHANZY HOTEL & SPA, book directly with the establishment mentioning your unique code. The beneficiary can thus enjoy a unique experience in the heart of Reims, whether for a stay, a gastronomic meal or a relaxing moment at the spa.
Can the gift box be transferred to a third party?
You can certainly give the gift box to another person. Simply indicate the recipient's name during the order, or specify it later. All our gift boxes are customizable and can be sent directly to LA CASERNE CHANZY HOTEL & SPA.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment LA CASERNE CHANZY HOTEL & SPA.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of LA CASERNE CHANZY HOTEL & SPA.
What is the validity period of a gift box?
The gift boxes from LA CASERNE CHANZY HOTEL & SPA are valid for a duration of one year from the date of purchase, thus offering flexibility to plan a stay or a gastronomic experience according to the establishment's availability.
Are children allowed?
Children are welcome at LA CASERNE CHANZY HOTEL & SPA, where they can discover the unique universe of the establishment and enjoy the services offered.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box for a stay, a meal, or a relaxing moment at the spa of LA CASERNE CHANZY HOTEL & SPA. If the amount of the gift box is not fully used, the remaining balance will be lost. In case of exceeding the amount, an additional payment will be required according to the establishment's conditions.
Is the spa access private?
Access to the 450 m² spa is included in the services offered by our establishment LA CASERNE CHANZY HOTEL & SPA.
What types of gift boxes do you offer?
We offer gift boxes for stays, gastronomic experiences, and moments of well-being. You can give a breakfast & spa, a stay near the cathedral, a gastronomic lunch, or a prestige stay at our establishment LA CASERNE CHANZY HOTEL & SPA.